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Terms & Conditions

Unless requested otherwise all orders will be shipped via the best shipping method determined by the order size and configuration. Typically this takes between 3 - 5 days to arrive with you from the date we despatch your order.
All orders will only be despatched on receipt of cleared funds.
An extra charge will be levied to cover delivery and insurance costs and will be detailed in the checkout process. 
Should special delivery requirements be agreed, an extra may be charged to cover any overtime or any other additional costs involved.
Shipping & Delivery
Shipping charges
Faulty or Wrong Goods Received
If you have received goods which are faulty, damaged or we have sent you the wrong items, please contact us as soon as possible by telephone or email. We will replace or refund the damaged, faulty or wrong items. We may ask you to return these items, but if we do, we will refund the cost of your return postage; in this case, replacements will be despatched on receipt of the returned items.
 
Wrong Quantity Received
Please let us know in a timely manner if the quantity received does not match your order and the delivery note / invoice. If the quantity is less, then we will immediately send the balance or make a refund if no more stock is available. If we have sent too many then we thank you in advance for your honesty; if we ask you to return the surplus items, we will refund your return postage on receipt of the items.
 
Change of Heart
If for any reason you change your mind and do not wish to keep an item, as long as the item has not been used and is in its original packaging, you can return it and we will refund the original price you paid for the item. We do not impose a time limit for returns but if it is 12 months or longer, we will require proof of purchase. In this case we will not refund the original postage or the return postage.  However returns must be undamaged and in a re-saleable condition
 
Your additional rights as a consumer.
In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation.
Returns & Replacements
Ordering
Ordering from our site couldn't be easier.  Simply browse through our categories and make your selection of products and quantities and add them to your shopping basket.  Please be sure to check IN STOCK quantity nest to manufacturer details top right of the item listing.  It the quantity you are ordering is greater than the stock available - it will add to your basket HOWEVER will not allow you through the checkout process. You can easily check to see what's in your shopping basket at any time by clicking the 'shopping basket' link at the top of each page.  When you have finished selecting the items you wish to purchase, simply click the 'checkout' link which is also at the top of each page to take you to our easy to follow checking out section - just as you would in your local supermarket.  Follow the simple instructions and enter your shipping, payment and address details and finally click on the 'place order' button and your order will be submitted for processing.
We use PayPal for all our online payment processing.  It's fast, very secure and you don't even need to have a PayPal account, just a valid debit or credit card.  All our prices are in UK Pounds.  From time to time we may offer promotions or incentives for you to take advantage of to make your shopping experience with us more interestinga and above all to save you money.  Please keep checking back for details and announcements.
Payment, Pricing & Promotions
PAYMENTS OVER THE TELEPHONE:   We are now able to take orders AND process payments over the telephone should you prefer.
Your Conduct on this site
You agree that all information or data of any kind, whether text, software, code, music or sound, photographs or graphics, video or other materials ("Content"), publicly or privately provided, shall be the sole responsibility of the person providing the Content or the person whose user account is used. You agree that our web site may expose you to Content that may be objectionable or offensive. We shall not be responsible to you in any way for the Content that appears on this web site nor for any error or omission.
 
You explicitly agree, in using this web site or any service provided, that you shall not:
 
(a) provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortuous, defamatory, libellous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this web site or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law;

(b) impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you;

(c) collect or harvest any data about other users;

(d) provide or use this web site and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorised advertising without our prior written consent;

(e) provide any Content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets.
We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our web site, its content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our web site or service without our prior written consent.
Reservation of rights